Our refund policy (for consumers making purchases for personal use):
Where the Customer has purchased the mailbox rental service online, the Customer may cancel the order and receive a full refund provided the Company receives the Customer’s request in writing to firstname.lastname@example.org within 24 hours of the purchase transaction. The Mailbox Service purchase will be considered live and operational once the Company has issued the mailbox number. The Term will commence at this time. Any cancellation of a Personal Mailbox Service, where the service has not been used, made up to 14 days after this point, will incur a cancellation charge of £25 including VAT to cover administration costs. Please see our Terms and Conditions
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