Career opportunities with Mail Boxes Etc.

Mail Boxes Etc. is a great place to work! We believe in equal opportunities for all our staff and offer a structured training programme for new recruits. Our business is based around motivated people providing excellent customer service.

You can join our team at Corporate HQ working in Marketing or Operations, Finance or Franchise Sales. Or you can choose a job within one of our growing network of stores across the UK and Ireland. With roles such as Store Manager or Sales Associate frequently advertised on this page, check back regularly to see if we have any jobs available.

It's also worth contacting MBE locally to see if they have any full time, part time or casual work available.

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Customer Service Administrator

Location : Chipping Norton 
Job status : Permanent, Full Time 
Hours : 37.5 per week (weekdays) 
Salary : £18,000 - £20,000 
Qualifications : Minimum good GCSE passes (or equivalent)   

Job purpose: 

We are currently seeking to employ a highly motivated Customer Service Administrator at our UK and Ireland Head Office. This role provides a first point of customer support to customers purchasing delivery for Fine Art and Antiques through our online delivery service.

Main duties and responsibilities: 

  • Professionally and quickly understand and resolve customer and network enquiries 
  • Log and monitor upcoming sales, and ensure delivery schedule is up to date
  • Maintain in-house databases, reporting spreadsheets and inbox management 
  • Calculate delivery quotations for customers 
  • Prepare and distribute customer survey emails 
  • Process complaints and compensation claims
  • Other project work to support the online delivery service  

Candidates must possess:

  • Strong telephone manner
  • Strong numeracy and literacy skills
  • Self-motivated and committed to providing first class customer service
  • Ability to prioritise workload and high attention to details
  • PC literate, including excellent Microsoft Office skills, especially Excel and Outlook  


Download the job description below and apply by emailing a CV/application form to Eve Jackson on apply@mbeweb.co.uk


Download Further Details

Apply before: 30 May 2019